Help Desk

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Help Desk

Order Status

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Do you provide Free Shippping Worldwide?

Not really, just for most countries , every product has its Shipping Policy . So, please check what products do you want to purchase . once you choose proucts and view details , you can see what countries can share its Free Shipping Policy in Smart Cart by Click "Free Shipping for most countries".

What about quantity discount?

Sure, we provide quantity discount. please view product details to get relative discount .

Can shipping address be P.O.BOX ?

NO, DHL can not deliver to a P.O.BOX .

Can I suggest a product?

Yes, should you hope buy some items ,but which are not listed at Oadex.com , please contact us , we will try to find it for you . specially, if dealer hope we provide this assistance , please let us know your quantity to buy and FOB will do .

Will I be charged Sales tax or Customer duty?

You do not need to pay Sales tax ,but shall be responsible for any Customer duty required by your country.

How are shipping charges calculated and when will I get my items?

Shipping charges vary according to product type and destination .

In most case , you can get your items wihtin estimatedly 2 business days on devery. other case is 2-3 days,depending on location being shipped to

When will you deliver the items after payment?

We usually deliver the items in 24 hours on receipt of your payment. If we anticipate any type of delay in shipping your order, we will contact you by e-mail and give you the option of accepting the order or canceling for a refund of the item backordered.

What is your warranty?

We have one-year factory warranty from the date of purchase for most of the products. Out of warranty service is subject to a minimum 30% repair fee.

Can I track my order status?

Yes, If you would like to review or track the order you placed before , just click the Order Status link in the top navigation bar of most pages on our site. Here you will be able to view the history particulars of your order and track our procedure on your order without having to contact us